Check-in

Check-in time for our arriving guests is 8am – 5pm Monday – Friday, 8am – 3pm on Saturdays and between 1:30pm – 3pm on Sundays. Please contact one of our Cruise Directors prior to your visit for arrangements and any questions you may have.

Please allow 20 minutes for a complete check-in, including a quick stop at customs to be sure your pet is safe for boarding. We are a flea-free environment; if fleas are found upon check-in your pet will be treated and your account charged accordingly.

Check-out

Check-out time for our departing quests is before 12pm (noon) Monday – Saturday or between 2pm and 4pm on Sundays. After 12pm (noon), you will incur another night’s charge. However, having any additional service in our pet spa can override this additional charge. On Sunday, check out works a little differently.

Due to our hours of 2pm – 4pm on Sunday, you are unable to check out by 12pm (noon). To avoid another night’s boarding rate, schedule your pet for a service in our spa.

Drop-off

We ask that your pet be here for Spa Embarkation between the hours of 8am and 9:30am. At this time, you will be introduced to one of our Spa professionals who will evaluate your pet’s pampering needs. Our Stylists will explain hair cut options and our Spa Techs can recommend specialty treatments for an extra luxurious spa day for your pet.

Please allow 5 – 10 minutes for a complete check-in, including a chance to talk with your Pet Stylist and give special instructions.

Pick-up

Our Cruise Directors will contact you via phone call, email or text as soon as the Spa Services are complete. Texting & email notifications are available as long as we have your correct cell number or email address on file. While your pets are waiting for you to pick them up, we will make sure they are comfortable with fresh water and potty walks. We simply ask that you pick up prior to closing.

Drop-off

You can take advantage of our new early drop-off! Just take your dog to the Training Building between 7am-8am (before usual business hours) and you’re on your way. After 8am, it’s your choice – either drop your dog off at the front desk or at the Training Building.

Take your dog’s leash and collar with you at drop-off andbring them back at pick-up. Our Bayside Bed & Biscuit leashes will be used by staff when needed during the day. This ensures that leashes and collars go home on the right pet. This will also keep them from getting damaged or worn in bad weather.

Pick-up

Easy pick-up after the end of Group Play for both half-day Playersand full-day Players. The easiest way (and best value for you) is to have a punch card on file. Please ask a Cruise Director for more information if you need it. Please make sure you have a current credit card on file to ensure an easy pick up from the training building. You can always come inside & get your kids also.

Our group play guidelines are meant to keep all pets happy, healthy & safe. These guidelines allow us to provide a positive social environment for your pet at all times.To participate in “group play” activities, all dogs must be:

• At least four (4) months old
• Spayed or neutered at six (6) months old
• Current on all vaccinations (administered by a licensed veterinarian)
• Free of fleas & ticks
• Able to respond to our staff at all times (basic commands & directions)
• Not aggressive, dominant or fearful
• PassSocial Assessment

Pets that pass their Social Assessmentare approved for “Group Activities.” All pets that are approved arealwaysconsidered “on probation” since their behavior can change from day to day. If their social skills become unsuitable at any time, their “group activities” privileges may be suspended.Advanced reservations are recommended but not required for your pet to participate in “group activities.”

• Pets who have not participated in “group activities” for over 3 months will be reintroduced to the pack & monitored closely for any behavioral changes.
• If their behavior has changed such that it imposes a safety risk to other pets, staff or themselves, they may have their privileges suspended.
• If your pet has not participated in “group activities” for over 6 months, they will need to be reevaluated.

The following vaccinations are required & must be maintained current after initial series of puppy boosters:

• Rabies: Annual or 3-year, based on specific documentation by your vet
• DHPP: 1-year booster at age 1; every 3 years thereafter
• Bordetella (Canine Cough): every 6 months
• CIV (Canine Influenza Virus): Annual with booster 3-4 weeks after initial shot (if past 4 weeks after initial shot, vaccination must be re-administered.
• ALL vaccinations must be administered by a licensed, accredited vet.

Feel free to pack up to three toys and a small blanket or tee shirt that smells like home. We are not responsible for damaged or lost items, but we do our best to return them safely. For safety reasons, we reserve the right to refuse items that we feel may cause a problem during boarding. There is no need to pack a bed, as our deckhands provide daily morning housekeeping services with fresh lambskin bedding for each pet. We also provide a wide selection of toys to keep your pet occupied and entertained while in our care.

Please limit to 3 personal items per cat. We are not responsible for damage or lost items, but we will do our best to return them safely. For safety reasons, we also reserve the right to refuse items that we feel may cause a problem during boarding. Too much hassle? Not to worry! We offer lambskin bedding to be put down with each guest.

No need to pack treats or lunch, as we have treats for all participants. It’s okay to bring in treats for your dog, but please limit the number of treats to 2 for small dogs and 4 for large dogs. We will take care of any meals if needed.

If you wish to bring your own food, please have it pre-packaged for each meal and labeled with the pet’s full name. We would be happy to serve our food, Science Diet Sensitive Stomach, at no additional cost. For information on Science Diet products please go towww.hillspet.com.

If you wish to bring your own food, please keep in mind that we have limited space to store each guests’ items. Please bring enough for your pet’s stay, plus a few days in case of emergency or extended stay. We would be happy to serve one of our foods: Science Diet Sensitive Stomach & Skin (dry), Hill’s Digestive Care (wet) or Tiki Cat Gourmet Carnivore (wet). For more information on these products, visitwww.hillspet.comorwww.tikipets.com.

Owners must show proof of all yearly vaccinations if verbal confirmation cannot be obtained prior to boarding.

For Dogs

• DHLP-P
• Rabies
• Bordetella
• Canine Influenza (CIV)
  
  

View the Center for Disease Control and Prevention’s Key Facts About CIV
ViewThe American Veterinary Medical Association’s article on CIV

For Cats

• FVCRP and Rabies (Leukemia & FIV recommended)

Please allow 20 minutes for a complete check-in, including a quick stop at customs to be sure your pet is safe for boarding. We are a flea-free environment; if fleas are found upon check-in your pet will be treated and your account charged accordingly.

During hurricane season (June-November) we require a local contact who will be able to come in and pick up your pet within one hour of a mandatory evacuation notice. We are sorry for any inconvenience. If you are not able to comply with this, please let a manager know at check-in.

If a category 3, 4, or 5 hurricane is projected to make a possible landfall in the vicinity of Houston/Galveston area, all Bayside Bed & Biscuit personnel and all customer’s pets must be evacuated at least 1 day prior to the expected landfall. This will require each pet owner or their designated emergency contact person to pick up their pet(s) from Bayside Bed & Biscuit at least 1 day prior to the expected landfall. Owners of pets which are not picked up will be charged a daily fee of $400 per pet to offset costs incurred by Bayside Bed & Biscuit to evacuate their pets and/or keep them safe.

For a category 1 or category 2 hurricane, Bayside Bed & Biscuit will make a decision on evacuation following the advice of local authorities, after which we will contact our customers or their designated emergency contacts.